- How do I locate a
specific All Matters item?
Our website is designed for ease of
use. Every page has a clickable navigation
menu on the left hand side. Every main
category can be easily accessed from
any page on this site. If you are new
to this website, we encourage you to
go to "First
Time Visitors Page" for tips
on how get around the site. You can
also go to Site Map to see how the site
is laid out, and finally, if you have
difficulty finding a specific item,
email us at: allmatters@earthlink.net
or call (440) 834-4226.
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- What browser do I
need to shop?
Our site is designed for use with one
of the following:
Internet Explorer, version 5.0 or later.
Netscape Navigator, version 4.7 or later.
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- What gift options
are available?
You can include a gift message free
of charge with any item you purchase.
In addition, your purchases from the
Gift Shop
(where all items are under $50.00),
will be sent in a complimentary gift
box with a piece description enclosed.
You may choose to have your boxed Gift
Shop items gift-wrapped at a charge
of $3.00 per item. Gallery purchases
may be gift-wrapped for $4.50 per item.
Gift-wrap options are available at checkout.
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- Can I use All Matters gift certificates
by phone or fax?
You can use an All Matters Gift
Certificate to make phone or fax purchases or in
person at All Matters Gallery - 14533 Main Street in
Burton, Ohio.
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- Can I purchase All
Matters gift certificates?
You may purchase All Matters Gift Certificates
by clicking on this link: Gift
Certificates.
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- Is my transaction
information secure?
All Matters uses secure data networks
protected by industry standard firewall
and password protection systems. Our
security and privacy policies are periodically
reviewed and enhanced as necessary and
only authorized individuals have access
to the information provided by our customers.
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- Does All Matters
share my address or other personal information?
All Matters will not share any information
(mailing addresses, telephone, fax numbers
or email addresses) about individual
users with any third party, except to
comply with applicable law or valid
legal process or to protect the personal
safety of our users or the public.
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- What forms of payment
does All Matters accept?
www.allmatters.net
accepts Visa, Mastercard, Discover,
American Express and All Matters gift
certificates.
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- How to order by phone or fax.
Orders may be placed by calling or faxing All Matters
at (440) 834-4226. The Gallery in Burton, Ohio is open
Thursdays and Fridays from noon - 5:00 PM and Saturdays
from 10:00 AM to 5:00 PM.
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- How does All Matters
ship orders in the USA?
All Matters ships most items by USPS
to arrive 7 - 10 days after receipt
of your order. For shipping and handling
charges & options, click on: Shipping
& Handling.
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- Does All Matters
ship outside the USA?
Yes. To have your order shipped outside
the USA, please contact us before ordering.
We will let you know your shipping options,
along with the exact shipping charges.
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- Do you charge taxes?
We follow applicable state & county
laws with regard to taxable items. Our
gallery location in Geauga County in
the state of Ohio has a sales tax rate
of 6.5% (as of May, 2003). All-in state
purchases will be taxed at that rate.
Out of state purchases are tax exempt.
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- What is your return
policy?
Items may be returned within 45 days
of receipt in original condition for
an exchange or refund, (excluding shipping
and handling charges which are non-refundable).
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- Does my purchase
help support any non-profit institutions?
With the purchase of some of Frank Gwirtz's
Wild Horse
Photographs, Frank contributes $10.00
from the sale of each print to:
The Institute of Range and the American
Mustang (IRAM),
Black Hill Wild Horse Sanctuary
P.O. Box 998
Hot Springs, SD 57747.
IRAM is a 501c3 not-for-profit corporation
and we have provided a link to their
site for your convenience. Click here
for IRAM.
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- Can I visit All
Matters?
Visitors are welcome to visit the All
Matters Gallery in Burton, Ohio, located
at 14533 Main Street. The gallery is
open Thursdays & Fridays from noon
to 5:00 PM and Saturdays from 10:00
AM to 5:00 PM and by appointment by
calling (440) 834-4226.
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- Is the online offerings
the same as your physical gallery?
Please note that most of our gallery
offerings are one-of-a-kind handmade
items that we display in our physical
gallery in Burton, OH as well as on
this website. As a result, sales are
on a first come, first served basis.
We will notify you via e-mail if the
item you purchased is no longer available.
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- How do I get to your
physical gallery?
From Cleveland
- Take Route 87 (S. Woodland) east
26 miles to Burton.
- The gallery is located on the
north side of the town green and
is situated on the east side of
Main Street in the middle of the
block.
From Points west of Cleveland
- Take I 480 east to Rt. 422 east.
- Continue on Rt. 422 to Rt. 44
north. This is the last exit before
the four lane narrows to two lanes.
- Take Rt. 44 north to Rt. 87 east,
(about 5 miles).
- Turn right at traffic light and
go east 2 miles to Burton.
- The gallery is located on the
north side of the town green and
is situated on the east side of
Main Street in the middle of the
block.
From Points east of Burton
- Take I 480 west to Rt. 44 north.
- Take Rt. 44 north to Rt. 87 east,
(about 8 miles).
- Turn right at traffic light and
go east 2 miles to Burton.
- The gallery is located on the
north side of the town green and
is situated on the east side of
Main Street in the middle of the
block.
From Points north of Burton
- From I-90, take Rt. 44 south.
- Continue on Rt. 44 south, through
Chardon to Route 87 east.
- Turn left at traffic light and
go east 2 miles to Burton.
- The gallery is located on the
north side of the town green and
is situated on the east side of
Main Street in the middle of the
block.
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- How much are shipping
charges going to be?
Shipping and handling costs are based
on the amount you order. The charges
shown are for a single address. Delivery
to additional addresses is an additional
$4.50 per address. Most items are shipped
via USPS to arrive in the continental
USA in 7 - 10 business days after receipt
of your order.
Some oversized items that are bulky,
heavy or require special handling
have a delivery surcharge because
our cost to ship them is higher; these
items have an "ov" code
after the item code number. To get
a shipping estimate for these items,
please email, call
or fax us.
For rush delivery options, please
email us at:
allmatters@earthlink.net
or call or fax us at (440) 834-4226
Important:
Shipping charges are non-refundable.
The following chart outlines
shipping charges per address within
the continental US
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